As a valued customer, you now have access to the X3C Support Knowledge Base which is accessible via the Portal using your current credentials.
We invite you to check the Knowledge Base before raising a ticket and you will also notice that as you raise a ticket, a prompt will display any relating articles.
We hope you will find this very useful when trying to resolve an issue or answer a query you may have.
Any feedback will be gratefully received!
X3C Support Team